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Look Forward with Predictive Sales Analytics Unlock greater value from Sales Force automation with advanced sales analytics...	2012 CRM Comparison Chart CRM systems vary drastically between vendors. For the CRM needs of companies with more than 100 people, this free..	Key Performance Indicators to Align the Contract Management Process With Your Sales Process Learn 3 steps that will help your organization..
Defining the 21st Century Salesperson This Forrester White Paper addresses the four different archetypes of salespeople of the 21st century:..	Best in Class Marketers Drive Enhanced Customer Loyalty As marketing and sales organizations endeavor to escape the constricted economy of..	Maximize Profitability, Improve Performance, and Deliver Customer Value Your sales team must acquire and cultivate profitable customer..
How SIP Delivers Your Next-Generation Customer Service Platform featuring Keith Dawson from OVUM A traditional call center based on..	Managing Customers as Investments Research Kit - Includes a Free $8.50 Book Summary Download this kit to learn everything you need to know..	Enabling Technologies for Customer Engagement, Conversion, and Retention Examine the key technology components of a customer loyalty..
Bank Implements Chat Channel for Customer Service First Savings Bank Northwest discusses the process they went through in choosing an online..	Learn How to Align, Motivate, and Drive Sales Performance with Salesforce and Work.com Improve sales performance with Work.com,..	Hitting Your Targets with Service Catalog Learn how to provide a better customer experience with a role-based self-service catalog...
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..	Microsoft PowerPoint 2013 -- Free Quick Reference Card This Microsoft PowerPoint 2013 Quick Reference provides shortcuts, tips and tricks..	e-Signatures 101 – What You Need to Know for Success Find out how contract signature automation (e-Signatures) can decrease “close..
5 Tactics for Compensation Managers to Shift the Business See how to create a strong rewards program...	Sales and Operations Planning: A Global Comparison Examine the differences regarding business pressures, capabilities, and technology..	Streamlining Sales Operations with Web Contracting and Electronic Signatures Sales professionals can learn from finance professionals how..
Buyer's Guide: eSignature Solutions for Sales Contracts Learn how to reduce time-to-signature in the sales process with eSignatures...	Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..	Contact Center Comparison Chart Discover the best contact center solution for your business!..
Selecting the Right CRM Solution For Your Business Looking for a new CRM solution? Their experts distilled their knowledge to help you save..	Total Compensation Management 2012 Learn why SuccessFactors achieved Ventana's top overall ranking in this free report...	How To Achieve a Great and Profitable Customer Experience With companies shifting into the “experience” business, they need to..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..	Analyze Huge Volumes of Demand Data for Integrated, Real-Time Decision Making Find out how to use SAP Demand Signal Management to capture..	Differentiate Through Quality Using Exceptional Issue Management Increase the quality of your goods and services, and watch customer..
99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..	Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...	CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..	42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...	Content 2 Customer (C2C): 3 Strategies for Content in a Multi-Channel World Content marketing is on the rise. With so much custom content..
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...	Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..	Hear Why CareFirst BCBS is Switching to a SIP-based Contact Center Should you switch-off your ACD?..
Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..	BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..	Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..	Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..	Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..	Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..	Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..	Sales and Marketing Opportunities in Today's Climate: Key Reasons to Outsource for Growth in a Declining Economy This white paper..	How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
2013 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2013 Goal Planning Guide is designed to help you make tough, clear..	Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..	Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
CRN Prides itself on having the highest journalistic integrity and in being the number one, high-quality weekly newspaper for the channel..	CRM On-Site or On-Demand? Choose the right deployment option Learn how to determine if a hosted CRM system or an on-site CRM solution is..	Info-Tech Research Names SugarCRM a CRM Leader Read this paper to learn how SugarCRM fares against salesforce software...
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..	PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..	Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM Learn insightful information about how sales teams benefit..	Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..	Welding Different Companies into a Business Powerhouse Review the experiences of companies that grew through mergers and acquisitions and..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..	5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..	Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..	Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..	Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...	Forrester Report: It's Time to Break Up with Your Custom-Coded Web Content Management (WCM) This report for Content and Collaboration..	Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Find out how you can get the sales solution of the future..	The Emergence of Proactive Communications in Customer Service Learn how proactive communication technologies, such as outbound Interactive..	How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Overcoming Your Company's Growing Pains Learn how to remove obstacles to company growth and drive business success with Microsoft..	Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..	The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..	3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements...	Forrester Research Report: SugarCRM Finds The Sweet Spot In Customer Relationship Management Forrester outlines the success of SugarCRM's..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..	Improving Sales Productivity: An Opportunity for Sales and IT Leadership This white paper reveals key factors in sales rep productivity,..	Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..	Marketing to the Masses with SugarCRM Explore some of the key issues facing marketers, as well as the ways in which SugarCRM's automated..	Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..	Road to Management System Certification Explore the steps to the road to certification...	Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..	The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..	Tips for Choosing B2B Lead Generation Vendors for White Paper and Content Distribution Gain valuable information on what to look for when..
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..	Next-Generation CRM: Driving Productivity with End-to-End Cloud Services Next-generation CRM services are fundamentally cloud aware, with..	The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
SmartBrief on Sales Designed specifically for sales executives, SmartBrief on Sales is a FREE, daily eNewsletter...	Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..	Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..	Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..	Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...	Quick Sales Tips - Practical Advice, in bite sized pieces! This eBook is a collection of little ideas to help you realize your sales..	Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..	Win More Customers with CRM in Social Media Did you know that most Americans believe companies should have a presence in social media? That..	Leveraging Proactive Communications in Financial Services Financial institutions are looking to technology to help their collections..
Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..	The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..	Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..	Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..	Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
Customer Relationship Management (CRM) Buyers' Guide When evaluating a CRM solution, a business must ensure they will be able to accelerate..	Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..	The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..	Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..	Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..	Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast Find out how you can get the sales..	Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
6 Bedrock Requirements for a Mobile Sales Enablement Solution What's driving the top sales teams to mobile?..	Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..	The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..	Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..	Dealerscope Gives their retail readers the knowledge they need to make the right decisions in the fast-moving consumer technology market...
An Inside Look Into How Groupon Does Support Learn how Groupon has managed to keep its 25+ million customers happy through innovative and..	Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..	Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..	Avid Technology Choosing Commercial Open Source for CRM Success Avid Technology standardizes its global salesforce on SugarCRM...	Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
Choosing a Contact Center for Your Business If you have employees who spend most of their time talking to customers, you have a contact..	Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...	10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..	Promising the Best of Both Worlds: The Impact and Future of Commercial Open Source Learn about the recent development of solutions based on..	Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..	Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..	Report Analysis: Lower TCO with 3rd Generation CRM Learn how to leverage CRM investments, demonstrate results and reduce your total cost of..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..	Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..	Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..	Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..	Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Analysis: Total Economic Impact™ of BMC® Software Change and Configuration Management Solutions Forrester Consulting examines the..	Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..	A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..	Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..	CRM: A Business Imperative for Companies during the Global Economic Downturn Does your business need a CRM solution to survive?..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..	Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..	Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..	10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..	Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..	The Empowered Customer: Productivity Enhancements in a Digital Era Find out how you can enhance customer service productivity in your..	Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..	Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..	Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
SaaS Help Desk Software: Your 6 Requirements Not all cloud based help desks are created equal. When considering web-based help desk..	B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..	Report Analysis: Lower TCO with 3rd Generation CRM Identifies and compares the TCO between 3 CRM generations based on inherent costs in..
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..	Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..	Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..	Everyone Sells: The Value of Business Intelligence in Retail Learn how BI can impact all areas of your business, helping drive growth..	Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..	Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..	Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
Bringing Your Business Systems Up To Date This white paper explores how you can use Microsoft Dynamics™ AX to support rapid growth and..	Choosing the Right Deployment Model for your B2C Multichannel Commerce Platform Discover what key questions need to be answered in order to..	Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
The Good, The Great And The Positives of Selecting The Right Telemarketing Company Widely used by businesses of all size, telemarketing..	Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..	Strategies for Being Demand Driven in a Globalized Economy Uncover how technology can play a vital role for Best-in-Class manufacturers by..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..	The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..	Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..	Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...	Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
Purchasing CRM for Contact Centers Is your contact center running as efficiently and productively as it could be? Are you seeing long calls..	Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..	Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...	Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..	Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..	Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..	Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...	Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..	Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..	Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..	Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..	Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..	The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...	Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..	Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...	Revenue Velocity: Seven Methodical Approaches In this special report by Smart Selling Tools, you'll learn about 7 methodical approaches for..	Selecting the Right Channel Partners to Maximize Sales Impact This White Paper reviews how the channel has changed and details methods to..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...	ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..	Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..	How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..	Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..	Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..	How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...	CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..	Business Solutions Helping VARs increase profits by integrating complementary technology...
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..	Test Drive Microsoft Office 2007 Explore the online test drive of Microsoft® Office 2007 programs...	Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..	Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..	Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..	E-commerce 101: A Guide to Successful Selling on the Web For many business owners, launching an online shopping site makes perfect sense...	How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..	Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..	Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
Is Your B2C Commerce Platform Ready to Go Global? Discover what makes an ideal platform for global expansion and if your systems have the..	Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..	Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Customer Experience Drives E-Signature Adoption This Forrester Report examines the reasons for e-signatures being an accepted practice..	Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..	Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
The ABC of Sales: Lessons from a Superstar Billion Dollar Sales Expert Shares Secrets on How to Become a Sales Superstar...	No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..	Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
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